In today’s competitive business era, quality management plays an indispensable role in the lives of the customers. They look for various standards before buying a product or availing a service that helps them judge the quality being offered. These standards often act as safety, quality, and value for money for the consumers. After reading this, you must be wondering whether it’s worth the cost and trouble of getting quality certifications for your business. Well, the answer is a resounding yes!
In a world where the customer’s voice is distinguished, customer satisfaction becomes the essential business requirement. And when you satisfy your customers, you reap the maximum benefits out of your business.
Now, let’s discuss the standards and certifications you can opt which can help you meet your customers’ requirements, generate more revenue, improve quality, improve efficiency, reduce waste and much more. ISO forms one such organization that helps you in raising the bar by adding value to your organization. Let’s discuss what an ISO is and how can it benefit your business in detail.
What is an ISO?
ISO is an independent, non-governmental international organization with a membership of 161 national standards bodies. They give world-class specifications for products, services, and systems, to ensure quality, safety and efficiency.
How can ISO benefit your business?
Without a system in place to establish standards, monitor progress, and evaluate results, it is nearly impossible to consistently deliver quality to your customer. It gives solutions to the problems as they arise, allowing you to be proactive and minimize the likelihood of reoccurrence, benefitting all parties involved.
The standards established by ISO help in:
• Meeting Customer requirements
• Generating more revenue
• Improving quality
• Developing a professional culture and better employee morale
• Improving the consistency of operations
• Improving efficiency, reducing waste and saving money
• Achieving International quality recognition
The Case study of Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Ltd.
To make the benefits more certain, we will be citing an experience of our own with the Madhya Pradesh Paschim Kshetra Vidyut Vitaran Company Ltd. (A wholly owned government company). We provided the company with our advisory services for the implementation of ISO 9001 guidelines for all the 40 offices ranging from the head office to the regional office, which included the site visit, documentation and much more. The company with the help of our consulting services followed the standards of ISO 9001 which may be stated as one of the reasons it witnessed a leap of Rs. 534 crores of profit for the very first time since its inception.
Not just big companies, ISO International Standards help businesses of any size and sector reduce costs, increase productivity and satisfy customers.